TerryWhite Chemmart Privacy Policy

This Policy represents how TerryWhite Chemmart manage your personal information in accordance with the Privacy Act 1988 (Cth) (“the Privacy Act”). Our Privacy Policy seeks to safeguard the privacy of your personal information in accordance with the Australian Privacy Principles (“APP’s”) contained in the Privacy Act.

In addition to this Privacy Policy, we may also have specific and additional privacy provisions that apply to certain activities and promotions. In the event of any inconsistency between the provisions of this Privacy Policy and those other specific and additional provisions, the specific and additional provisions will prevail.

This Privacy Policy may be amended from time to time and may be revised. This Privacy Policy represents the latest version of the TerryWhite Chemmart Privacy Policy.


TerryWhite Chemmart recognise that your privacy is very important to you and that you have a right to control your personal information. We know that providing personal information is an act of trust and we take that seriously. Unless you give us explicit consent to act otherwise, the following policy will govern how TerryWhite Chemmart handle your personal information and safeguard your privacy.

1.1 Types of Personal Information Collected

Through this website and our stores we may collect personal information about you in order to provide goods and services and to best service your needs.

TerryWhite Chemmart will not collect or monitor any personal information about you without your consent unless we believe it is necessary for the goods or services you require.

Personal information which we may collect and hold include:

1. Your name, date of birth and address including email address;

2. Your phone number and mobile phone number;

3. Your payment information if ordering online through our website; and

4. Your prescriptions and order history if ordering online through our website.

When you visit our website without an Account, TerryWhite Chemmart may record anonymous information which tells us about visitors to our website but not the identity of those visitors. For example, we may collect information about the date, time and duration of those visits and which pages of our website are being commonly accessed. We may also use “cookies” that are small pieces of information that allow an organisation to track websites browsed by you. You may be able to adjust your browser to disable cookies. However, if you do disable cookies, you may not be able to interact with our website or take advantage of the improved functionality that cookies enable.

Also, when you visit our website, Facebook page or other digital properties, TerryWhite Chemmart may track anonymous information which tells us about our visitors’ online behaviour, but not the identity of those visitors.

1.2 How TerryWhite Chemmart Collects and Holds Personal Information

TerryWhite Chemmart collects your personal information via your providing of your details through our website.

Your information may also be collected within our stores when purchasing products or filling scripts.

We hold your personal information on our secure servers located within Australia.

1.3 Why Does TerryWhite Chemmart Collect and Hold Personal Information?

TerryWhite Chemmart collects personal information about you so that you can have a more personalised experience on the TerryWhite Chemmart website. We recognise the trust that you place in us when you give us personal information.

Personal information is also collected to ensure that the products or services you have sought from the site are effectively and efficiently delivered to you in the manner you have requested.

We will not sell, transfer, assign or rent your personal information. In order to operate the website and to deliver to you a service which you have requested, we may sometimes share your personal information to an affiliate or subsidiary which is necessary to deliver your requested items or services to you. We will not otherwise disclose your personal information to other companies without your consent.

1.4 How Can You Access Your Personal Information and / or Seek Correction?

You may access the personal information you have provided to TerryWhite Chemmart through this website by viewing your account within the “My Account” section of the site.

Within the “My Account” section, you may also amend and edit your personal information which we have collected.

If you seek further clarification or amendment of the personal information of yours we hold, please email the Company Secretary at reception@twmanagement.com.au.

1.5 How Can You Complain About a Breach of the APP’s?

If you are unsatisfied with the manner in which TerryWhite Chemmart have dealt with your personal information and wish to complain, you can direct your complaints to the Company Secretary at reception@twcmhealth.com.au.

If you are still unsatisfied, you may wish to direct your complaint to the Office of the Australian Information Commissioner at http://www.oaic.gov.au/ or alternatively:

By phone: 1300 363 992

In writing: GPO Box 5218 Sydney NSW 2001



TerryWhite Chemmart stores your personal information in Australia. Disclosures of your personal information will not be made overseas without your express consent.

However, TerryWhite Chemmart provides some links within this website to websites outside of the TerryWhite Chemmart service. These linked websites may not be under the control of TerryWhite Chemmart and we are not responsible for the conduct of companies linked to our website. Before disclosing your personal information on any other website, we advise you to examine the terms and conditions and Privacy Policy of that website.



TerryWhite Chemmart will endeavour to take all reasonable steps to keep secure any personal information which we hold about you, and to keep this information accurate and up to date.

However, as the internet is not a secure environment any information that you send to us via that method is sent at your own risk. The TerryWhite Chemmart website is a secure and controlled environment whilst you are logged into your Account.

Your information is stored on secure servers that are protected in controlled facilities. In addition, our employees and data processors are obliged to respect the confidentiality of personal information held by TerryWhite Chemmart. However, TerryWhite Chemmart will not be held liable for events arising from unauthorised access to your personal information.



TerryWhite Chemmart provides a loyalty and reward program being REWARDS.  Personal information is collected through REWARDS in accordance with this Privacy Policy and the Terms and Conditions of the REWARDS program. TerryWhite Chemmart utilise the services of Intellipharm Pty Ltd ABN 92 001 235 374 to store your personal information collected within Australia. of Intellipharm will be provided access to the personal information in order for Intellipharm to perform the role for which it has been engaged. Intellipharm are required to comply with the standards set out in the Privacy Act and has its own Privacy Policy and will not use or disclose any personal information for any purpose other than to provide the services for which they have been engaged.