Conditions Of Use

Your gift card should be treated as cash. It cannot be replaced or refunded if lost, stolen or damaged. Once the card is activated it is redeemable for purchases at TerryWhite Chemmart only. This card cannot be exchanged for cash. No change will be given but the balance may be applied to future purchases. The TerryWhite Chemmart gift card expires 12 months from the date of issue. See the back of your gift card or check your gift card account for expiry date. Any balance that remains after the expiry date will not be available for use.

1.1 These Terms and Conditions govern the use and operation of your card.
1.2 You agree to be bound by these Terms and Conditions by purchasing, activating, using or attempting to use your card or making any transactional query.
1.3 If you give your card to another person, you must ensure that the recipient of your card is given a copy of these Terms and Conditions.

2.1 Cards can be purchased by visiting TerryWhite Chemmart

3.1 You card can be used at any TerryWhite Chemmart to purchase goods at any time.
3.2 You card is only valid until the expiry date shown on your card (‘Expiry Date’)
3.3 You do no need to use the whole card value in one transaction.
3.4 Your card cannot be redeemed for cash. No cash advances will be made at any time.
3.5 If your purchase exceeds the current card value, you must pay the excess using another method of payment.
3.6 After your card has been purchased and loaded with the nominated value, you cannot subsequently add further value to it.
3.7 After the expiry date, any remaining card value will be forfeited by you.

4.1 You card may be used by presenting your card at a TerryWhite Chemmart.
4.2 Our staff will instruct you to swipe your card in the EFT terminal and enter your PIN. Where you purchase is less than the current card value, the remaining balance will remain on your card.

5.1 By using your card, you warrant to us that you will comply with these Terms and Conditions and all applicable laws and that your card will not be used in any manner which is unlawful, misleading, deceptive or unfair.

6.1 Details about your current card value, the expiry date and transaction history are available by accessing our website.
6.2 To make an enquiry in accordance with clause 6.1, you will be required to enter your card number and PIN.
6.3 You should keep all transactions records provided to you by our staff.
6.4 It is your responsibility to ensure that the transaction amount is correct before you enter your PIN authorising the transaction. By entering your PIN, you confirm your agreement that the transaction amount is correct.
6.5 You agree that the amount shown on a sales record is sufficient evidence of the cash price of the goods to which the transaction record relates.
6.6 If you wish to dispute an amount deducted from you card, you must contact our head office. If an amount is not disputed within 90 days after the transaction date, we may (at our sole discretion) refuse to provide you with a refund.
6.7 If you have a problem or complaint about your card or these Terms and Conditions, please contact us by telephone on 1300-858-904 or by email at

Terms & Conditions

Vouchers can be used at any participating TerryWhite Chemmart pharmacies via Eftpos and is non-refundable and cannot be exchanged for cash.

Vouchers will expire 12 months from the date of issue and won’t be refunded or credited when the card expires, and cannot be replaced or refunded if lost, stolen or damaged.

Gift cards can be partially redeemable. Within the card’s validity period, any available balance can be used for multiple purchase at any TerryWhite Chemmart (you do not need to use the whole voucher amount in one transaction). If your purchase exceeds the current card value, you must pay the excess using another method of payment.

Vouchers cannot be used to for prescription purchases.

TerryWhite Chemmart reserves the right to change any conditions contained in the terms of use at any time.