Introducing eScripts at TerryWhite Chemmart

eScripts have landed at TerryWhite Chemmart! eScripts are electronic prescriptions, enabling convenient access to your scripts from your mobile phone or email. An eScript is electronically generated by your GP and sent directly to your mobile phone (via SMS) or email. It can be used in the same way as a paper prescription; to obtain medicine from your pharmacy. As eScripts are touch-free, the risk of infection being spread is reduced, so we encourage you to try eScripts for your next prescription.

Does my TerryWhite Chemmart accept eScripts?

Most TerryWhite Chemmart accept eScripts. Find out more by calling your local store to check in advance, or by asking your GP.

Use our store finder to find the contact details of your local TerryWhite Chemmart.

How do eScripts work?

  1. Ask your doctor for an electronic (eScript) prescription
  2. A unique QR barcode (called a ‘token’) will be sent to your mobile phone or email, along with important information about your medication. You can also send this to the TerryWhite Chemmart Health App. If you have multiple prescriptions, you will receive a separate token for each.
  3. Present your token when you visit your local TerryWhite Chemmart – your pharmacist will scan the token to unlock the eScript. If using the Health app, send your scripts to be filled remotely and select either Home Delivery or Click & Collect. Your details are kept completely confidential and safe.
  4. Once your eScript is filled, your token is no longer valid. Repeats will be automatically sent to you as new eScript tokens.

Why use eScripts?

  • Convenient: eScripts are stored on your smart device, and can be accessed at any time
  • Safe: touchless eScripts lessen the risk of infection being spread in pharmacy
  • Hard to lose: you’ll never spend time hunting among bits of loose paper or accidentally disposing of your scripts again
  • Compatible: TerryWhite Chemmart locations have upgraded the software in our pharmacies to now accept electronic prescriptions
  • Eco-friendly: eScripts are paperless, which means less printing of paper, contributing to a healthier environment

Tips to prepare yourself for eScripts

  • Check your local GP is able to provide an electronic prescription.
  • Ensure your address, email address and mobile number are up to date with your doctor and pharmacy.
  • It is best to check you have received your token before you leave the Doctor’s.

Frequently Asked Questions (FAQs)

What is an eScript?

An eScript (electronic prescription) is a prescription that is electronically generated and sent to your mobile phone (via sms), email or the Health app. You can use an eScript in the same way as a paper prescription, to get medicines from your pharmacy

Can I still get a paper prescription if I want one?

Yes, paper prescriptions are still available. You can now choose to have either a paper or an electronic prescription.

How do I get my electronic prescription?

When your doctor writes your eScript they will send you a ‘Token’ which is an electronic message sent to your mobile phone (via sms) or email

Is there an app for eScripts?

Yes. You can also view and use eScripts from the TerryWhite Chemmart Health app. Once you receive your eScript token from your Doctor, this can be sent from your phone to the Health app, which will also automatically receive any repeat eScripts. Use the Health app to order your eScripts remotely, with either Click & Collect or Home Delivery available for added convenience. The Health app is FREE to download from the App Store or Google Play.

I already have the Health App. Can I use this for eScripts?

Yes. The Health App is ready for eScript tokens to be sent directly to, once you receive from your doctor.

What will my token look like?

It will be unique QR Code sent as an SMS or email message (or in the Health app, if you have it downloaded) along with some information about your medicine. Tokens look like this.

What is the benefit of an eScript?

There’s lots! eScripts can lessen the risk of infection being spread in general practice waiting rooms and at community pharmacies as they are sent directly to the patient and scanned at the pharmacy. You can also end your eScript to be filled remotely by using the Health app with the option of Home Delivery, for added convenience and safety.

What technology do I need for electronic prescriptions?

You will need a smart phone or an accessible email account.

Do I need My Health Record to use electronic prescriptions?

You do not need My Health Record to use electronic prescriptions.

Is the electronic prescribing system secure?

Electronic prescriptions must meet a high level of privacy and security. Your prescription is protected and cannot be accessed by anyone until it is unlocked at your pharmacy by the pharmacist when they scan your token.

Are there any medicines that can't have an electronic prescription issued?

There are currently no restrictions as to which medicines can be prescribed using an electronic prescription.

Will I get a separate token for each medicine I am prescribed?

You will get a separate token for each medicine you are prescribed.

If you have repeats on your prescription, your pharmacy will send you a new token for your next repeat. You will need to provide the new token to the pharmacist in order to collect your repeat.

How do I know which token has been used to get my medicines?

Your pharmacy can verify which token has been used. Once you receive your medicine, you should delete the token used to get that medicine. Once a token has been used it is no longer valid.

What happens if I lose my token?

If you lose your token, you will need to ask your doctor to cancel the eScript and issue a new one. The doctor will send you a new token.

What happens if I don’t receive or lose my token for my repeat script?

It is best to check you receive your token before leaving the Doctor’s. If you have repeats on your prescription, your pharmacy will send you a new token for your next repeat. You will need to provide the new token to the pharmacist in order to collect your repeat.

If you don’t receive a new token or if this is misplaced, you will need to contact the local pharmacy who initially dispensed your prescription. If you have concerns about this, you may also ask your local pharmacy to print you a copy of your repeat script on your next visit.

What is the Active Script List (ASL)?

The ASL is a list of the current medicines that can be supplied to you. You can manage it yourself or give permission for your pharmacist to see it. It is expected to be available by the end of 2020.

How do I get my medicines?

You can go to the pharmacy and they will use your token with the barcode to unlock the electronic prescription and supply your medicines. You can also use the Health app to order it remotely.

Who can collect my medicines?

As is currently the case with paper prescriptions, a family member or agent may collect your medicines for you if your eScript is being presented in pharmacy. You will need to send them the token along with the barcode so they can provide it to the pharmacy to unlock the eScript.

Can I go to any pharmacy with an eScript?

All TerryWhite Chemmart pharmacies are eScript-ready, which means we can process electronic prescriptions. If you need to use an alternative pharmacy, we suggest you contact them first to ensure they are set up to provide you your medicine from an eScript.

When can I start getting eScripts?

Prescribers are gradually upgrading their computer software to enable issuing of ePrescriptions. Check first by contacting your local GP or TerryWhite Chemmart pharmacy.

My Doctor previously supplied my local pharmacy with an image of my script – does this mean I am already set-up for eScripts?

This service you previously received was an interim solution to support customers during the COVID-19 pandemic. This is different to eScripts

How do I know the SMS or email is not a scam?

You can check that you have received your token before you leave the doctor’s office or finish your telehealth consultation, so you know it is from your doctor.

How do I make sure that my doctor and pharmacy have the correct email address, mailing address and phone number?

Your GP practice will usually check with you that they have your correct details when you arrive for your doctor’s appointment. You can also check with your doctor when they issue your eScript that all your details are correct. If using telehealth, check your details are correct when you book online.

Can my doctor send the token directly to the pharmacy instead of to me?

The doctor can only send your token to you. However, you can access your eScript on the TerryWhite Chemmart Health App, which allows this to be sent directly to pharmacy and prepared for Click & Collect or Home Delivery.

How can I get electronic prescriptions if I don't have any technology?

You can ask the doctor to send the token to a friend or family member if you do not have access to SMS or email. They will need to provide the token to the pharmacy to collect your medicines. Alternatively, you can opt for traditional paper scripts

My token was sent to the wrong number. Can it be resent to the correct one?

The token cannot be resent. You should check that your doctor has sent you the token before you leave the GP practice or finish your telehealth consultation to ensure it has been sent to the correct number.

Are all doctors using electronic prescriptions?

It is expected that most doctors and pharmacies will be able to use electronic prescribing.

How do I find out if my doctor or pharmacist are using electronic prescriptions?

All TerryWhite Chemmart pharmacies are eScripts ready which means we can process electronic prescriptions. If you want to make sure your pharmacy can provide you your medicine from an eScript, you should check with your pharmacy directly.

Who do I contact for more information?
  •  Department of Health with questions about the Pharmaceutical Benefits Scheme (PBS) legislative framework for electronic prescribing.
  •  Australian Digital Health Agency with questions about the electronic prescribing technical framework.
  •  Services Australia with questions about the:
    1. PBS or Repatriation Schedule of Pharmaceutical Benefits (RPBS) claim systems
    2. Healthcare identifiers service
If I get an eScript, do I then need to get one every time I need a prescription?

No, the choice of whether you get an electronic or a paper prescription is always yours.

If I get an eScript will the repeats also be electronic?

Yes, all repeats issued with the initial electronic prescription will also be electronic. Any repeats will have new tokens issued once the prescription is dispensed. You will need to keep the new token for the next time you need the medicine. If you have concerns about this, you may also ask your local pharmacy to print you a copy of your repeat script on your next visit.