TerryWhite Chemmart offer the safety and convenience of your prescription medication and health essentials delivered to your door. Our delivery service is managed locally by pharmacies in your community – you’re ordering from and supporting a locally owned business
tm19163-ecomm-web-banner-v3-alt-msg-v2

Shop Online – Health Essentials

From your local store to your door

Select your local Pharmacy to start shopping

  *FREE DELIVERY with orders over $69

  Click & Collect at your nearest pharmacy

health-app-home-page

 Health App – Scripts

  1. Download the TerryWhite Chemmart Health App for free
download_in_app_store
Health App Google Play
  1. Snap and Send your scripts to your nearest pharmacy
  2.  Click & Collect or choose home delivery

TerryWhite Chemmart is supporting customers with delivery in the following ways –

FREE Delivery*

We’re here to help all customers – whether they’re inside one of our pharmacies or at home. TerryWhite Chemmart will provide a monthly FREE Delivery service* within 5km of a participating pharmacy, for customers who meet the following criteria:

  • Disability or Aged Care Concession Card Holders who get at least one PBS prescription
  • PPA Eligible Delivery Patients –
    • Isolating themselves at home on the advice of a medical practitioner, for confirmed COVID-19 cases; or
    • Meeting the current national triage protocol criteria for suspected COVID-19 infection after consultation with either the national COVID-19 hotline, state COVID-19 hotlines, a registered medical or nursing practitioner or COVID-19 trained health clinic triage staff; or
  • Aged over 70; or
  • Identify as Aboriginal and/or Torres Strait Islander and are aged over 50; or
  • People with chronic health conditions or who are immunocompromised; or
  • Parents with new babies or people who are pregnant.

For all other customers or additional delivery per month our pharmacies may charge;

$7.50 per delivery**

Deliveries 0 – 5km from the pharmacy

For orders received before 12pm, we aim for same day delivery before 7pm. For orders received after 12pm, delivery will occur before 7pm the following day.

$15 per delivery**

Deliveries 5.1km – 15km from the pharmacy

For orders received before 12pm, we aim for same day delivery before 7pm. For orders received after 12pm, delivery will occur before 7pm the following day.

FAQ’s

How much does delivery cost?

TerryWhite Chemmart Pharmacies provide FREE delivery when you need it most. Read the eligibility criteria above to find out if you qualify for FREE delivery. Additional charges may apply for delivery outside these specifications. Check with your local TerryWhite Chemmart Pharmacy for details.

What hygiene factors are there in place to minimise the potential for infection from drivers / products being delivered during COVID-19?

Our drivers practice hand hygiene and social distancing in line with appropriate infection control.

How do I return products delivered that are incorrect or unsuitable?

Currently, to aid in limiting the potential spread of COVID-19, we are not offering exchanges or refund for ‘change of mind’ on any delivered products. If there is an issue or a fault with the products or medicine you received, please call your local TerryWhite Chemmart pharmacy who can help.

How do I order a one-off prescription to be delivered?

There are number of ways to book delivery of your prescription. The easiest way is via the TerryWhite Chemmart Health App – you can order scripts you’ve left on file at the pharmacy. Alternatively you can contact your local TerryWhite Chemmart pharmacy by phone, email or fax to organise delivery.

How do I order a repeat prescription to be collected?

There are number of ways to book delivery of your prescription. The easiest way is via the TerryWhite Chemmart Health App – you can order scripts you’ve left on file at the pharmacy or upload new scripts using the ‘Snap-n-Send function’. Alternatively you can contact your local TerryWhite Chemmart pharmacy by phone, email or fax to organise delivery.

TerryWhite Chemmart pharmacies are also now eScript (electronic prescription) ready. However, please note that not all states have passed legislation allowing GPs to dispense eScripts. Find out by calling your local store to check in advance, or ask your local GP.

How do I book a home delivery for my medications?

There are number of ways to book delivery of your prescription. For medications that don’t require a prescription, the easiest way is to purchase online, choosing the Delivery option.

You can also order scripts you’ve left on file at the pharmacy via the TerryWhite Chemmart Health App. Alternatively you can contact your local TerryWhite Chemmart pharmacy by phone, email or fax to organise delivery.

How do I book home delivery of other items?

There are a number of ways to get your health essentials delivered. The easiest way is to order online, enter your suburb, and choose the ‘Delivery’ option.

You can also have health essentials delivered using the TerryWhite Chemmart Health App, which allows you to order from a select group* of common pharmacy products. This option has a more limited range of health essentials products than what is available online, however it may be better suited if you are getting a prescription delivered at the same time.

Some pharmacies may accept phone orders for non-prescription items – check with your local TerryWhite Chemmart pharmacy for details.

What other products are available to get delivered to my home?

We offer delivery on a wide range of the most popular pharmacy products, health essentials, and our hottest offers in catalogue when you shop online. You can also order a limited range of common pharmacy products via the TerryWhite Chemmart Health App.

Some pharmacies may accept phone orders for non-prescription items – check with your local TerryWhite Chemmart pharmacy for details.

How do I book home delivery?

You can now have your health essentials delivered to you when you order online. Simply head to our website, enter your suburb, select ‘Delivery’ along with your address, and start shopping! If you wish to order scripts while you shop, this can be done separately through the TerryWhite Chemmart Health App, and select delivery.

Some pharmacies may not have this activated. In that case you can leave a note for the pharmacist or contact the pharmacy directly to request delivery via phone, email or fax.

What if I have any queries about my medication?

Your pharmacist is always available to discuss your medication. Just like when you come into the pharmacy, when you order items online or from the Health App, your pharmacist will contact you if they need to discuss your medication with you.

Information about your medicines is also available in the App under ‘Consumer Medicines Information’ section.

Are there any medications / products that can't be delivered?

Some products requiring refrigeration or controlled medicines may not be eligible for delivery, however we’ll always do our best to get your medicine to you. Check with your local TerryWhite Chemmart pharmacy for further information.

Can I send my order and credit card details for payment by fax or email?

For security reasons, we don’t accept credit card details via fax or email. Don’t worry – you can still order your health essentials with us by shopping online, via the Health App, or by giving your local TerryWhite Chemmart pharmacy a call.

What is the minimum spend for free delivery?

Because we care about helping you when you need it most, we are offering FREE delivery* with no minimum purchase, within proximity to store. Check the eligibility criteria listed on our website or contact your local TerryWhite Chemmart pharmacy for details.

What time do I have to order by to get the delivery the same day?

We aim for same day delivery, for orders placed before 12pm. With the increased demand at the moment, we will do our very best to facilitate it, however same day delivery may not be possible on all occasions.

For any urgent patient needs, we will always try to prioritise and accommodate requests – please contact your local TerryWhite Chemmart pharmacy if you need medicine urgently delivered.

Can you deliver products needing refrigeration?

Most of our pharmacies can deliver products requiring refrigeration. However please check with your local TerryWhite Chemmart pharmacy to make sure they can delivery your specific medication.

*Free delivery is generally offered once per month in line with the Federal Govt Home Medicine Services but can be extended in certain circumstances by your local pharmacy
**Delivery pricing may be discounted for loyalty customers & minimum purchase limits as set by your local pharmacy. TerryWhite Chemmart pharmacies around the country will offer FREE delivery to those who need it most. Some conditions apply. Call your local TerryWhite Chemmart pharmacy for more information.