TerryWhite Chemmart offer the safety and convenience of your prescription medication and health essentials delivered to your door. Our delivery service is managed locally by pharmacies in your community – you’re ordering from and supporting a locally owned business
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Contact your local pharmacy

Phone – Contact your nearest pharmacy by phone

Fax – You can fax your nearest pharmacy your order request – please include your contact details so they can confirm with you

Email – You can also email your favourite pharmacy

We will accept phone fax and email requests.

Contact your nearest pharmacy for details

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Use our Health App

  1. Download the TerryWhite Chemmart Health App
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Health App Google Play
  1. Use the Snap and Send feature to send your scripts to your nearest pharmacy
  2. Add your choice of 700 of the most popular pharmacy items* to your shopping basket
  3. You can pay in advance and either Click & Collect or have your order delivered

TerryWhite Chemmart is supporting customers with delivery in the following ways –

FREE Delivery*

We’re here to help all customers – whether they’re inside one of our pharmacies or at home. TerryWhite Chemmart will provide a monthly FREE Delivery service* within 5km of a participating pharmacy, for customers who meet the following criteria:

  • Disability or Aged Care Concession Card Holders who get at least one PBS prescription
  • PPA Eligible Delivery Patients –
    • Isolating themselves at home on the advice of a medical practitioner, for confirmed COVID-19 cases; or
    • Meeting the current national triage protocol criteria for suspected COVID-19 infection after consultation with either the national COVID-19 hotline, state COVID-19 hotlines, a registered medical or nursing practitioner or COVID-19 trained health clinic triage staff; or
  • Aged over 70; or
  • Identify as Aboriginal and/or Torres Strait Islander and are aged over 50; or
  • People with chronic health conditions or who are immunocompromised; or
  • Parents with new babies or people who are pregnant.

For all other customers or additional delivery per month our pharmacies may charge;

$7.50 per delivery**

Deliveries 0 – 5km from the pharmacy

For orders received before 12pm, we aim for same day delivery before 7pm. For orders received after 12pm, delivery will occur before 7pm the following day.

$15 per delivery**

Deliveries 5.1km – 15km from the pharmacy

For orders received before 12pm, we aim for same day delivery before 7pm. For orders received after 12pm, delivery will occur before 7pm the following day.

FAQ’s

How much does delivery cost?

TerryWhite Chemmart Pharmacies provide FREE delivery to those most in need. See details above for a full list of eligiblity criteria for FREE delivery. We may charge to deliver outside of these circumstances, check with your local TerryWhite Chemmart Pharmacy for details.

What hygiene factors are there in place to minimise the potential for infection from drivers / products being delivered during COVID-19?

Our drivers practice hand hygiene and social distancing in line with appropriate infection control.

How do I return products delivered that may be wrong or are not suitable?

At the moment, to limit the potential spread of Covid-19, we are not offering exchange or refund for change of mind. If there is an issue or a fault with the products or medicine you received, please call your local TerryWhite Chemmart pharmacy.

How do I order a one off script to be delivered?

There are number of ways to book delivery of your prescription. The easiest way is via the TerryWhite Chemmart Health App – you can order scripts you’ve left on file at the pharmacy.

Alternatively you can contact your local TerryWhite Chemmart pharmacy by phone, email or fax to organise delivery.

How do I order a repeat script to be collected?

There are number of ways to book delivery of your prescription. The easiest way is via the TerryWhite Chemmart Health App – you can order scripts you’ve left on file at the pharmacy or upload new scripts using the ‘Snap-n-Send function’.

Alternatively you can contact your local TerryWhite Chemmart pharmacy by phone, email or fax to organise delivery.

How do I book a home delivery for my medications?

There are number of ways to book delivery of your prescription. The easiest way is via the TerryWhite Chemmart Health App – you can order scripts you’ve left on file at the pharmacy.

Alternatively you can contact your local TerryWhite Chemmart pharmacy by phone, email or fax to organise delivery.

How do I book a home delivery for other items to be delivered?

There are a number of ways to book a home delivery of your for your health essentials.

The easiest way is via the TerryWhite Chemmart Health App where you can order from a select group of common pharmacy products, pay for them and get them delivered to your home.

Some pharmacies may accept phone orders for non-prescription items – check with your local TerryWhite Chemmart pharmacy for details.

What other products are available to get delivered to my home?

A selection of the most popular pharmacy products are available for purchase via the TerryWhite Chemmart Health App.

Some pharmacies may accept phone orders for non-prescription items – check with your local TerryWhite Chemmart pharmacy for details.

How do I book a delivery using the App?

When you order your scripts through the App, you can choose to have them delivered.

Some pharmacies may not have this activated. In that case you can leave a note for the pharmacist or contact the pharmacy directly to request delivery via phone, email or fax.

What if I have any queries about my medication?

Your pharmacist is always available to discuss your medication. Just like when you come into the pharmacy, when you order items from the App the pharmacist will contact you if they need to discuss your medication with you.

Information about your medicines is also available in the App in the ‘Consumer Medicines Information’ section.

Are there any medications / products that can't be delivered?

Some products requiring refrigeration or controlled medicines may not be able to be delivered. Check with your local TerryWhite Chemmart pharmacy for further information, we’ll always do our best to get the medicine you need to you.

Can I send my order and credit card details for payment by fax or email?

We do not accept credit card details via fax or email for security reasons, please use the TerryWhite Chemmart Health App or give your local TerryWhite Chemmart pharmacy a call, we’ll always find a way.

Is there any minimum purchase I have to make to get free delivery?

There is no minimum purchase order for FREE delivery. Free delivery is provided to those most in need – eligibility criteria is listed on our website or contact your local TerryWhite Chemmart pharmacy.

What time do I have to order by to get the delivery the same day?

We aim for same day  delivery for orders before 12pm. With the increased demand at the moment, this may not be possible.

We always try to accommodate requests where there is an urgent patient need – please contact your local TerryWhite Chemmart pharmacy if you need your medicines urgently delivered.

How much do I have to pay for products to be delivered?

TerryWhite Chemmart pharmacies provide FREE delivery to those most in need. See above for a full list of eligibility criteria for FREE delivery. We may charge a delivery fee outside of these circumstances, check with your local TerryWhite Chemmart pharmacy for details.

Can you deliver any products that require refrigeration?

Most of our pharmacies can deliver products requiring refrigeration. However please check with your local TerryWhite Chemmart pharmacy to make sure they can delivery your specific medication.

*Free delivery is generally offered once per month in line with the Federal Govt Home Medicine Services but can be extended in certain circumstances by your local pharmacy
**Delivery pricing may be discounted for loyalty customers & minimum purchase limits as set by your local pharmacy. TerryWhite Chemmart pharmacies around the country will offer FREE delivery to those who need it most. Some conditions apply. Call your local TerryWhite Chemmart pharmacy for more information.