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2 hour* Click & Collect when you shop online

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Click & Collect is a free service offered by TerryWhite Chemmart to make purchasing your pharmacy and health items easier! Simply shop online, and collect your order within 2 hours*, or at a time that suits you.

How Click & Collect works

Step 1
Choose your products online

Step 2
Select Click & Collect at checkout

Step 3
Wait to hear from us

Step 4
Collect your order in-store

  Scripts

Ordering scripts for Click & Collect? Use our Health App

Tell me how

  1. Download our free Health App and set up your account
  2. Send your script to your local pharmacy via the Snap-n-send feature
  3. Check out and select ‘Click & Collect’
  4. You will receive a notification in the App when your order is ready, within 4 hours or on the same day*
  5. Collect in-store or have your order delivered

FAQ’s

Why try Click & Collect?

Click & Collect is a free service, allowing you to order a range of essential pharmacy products and collect in-store within 2 hours*. It is easy, saves time, and avoids the hassle of visiting a store only to find the item you want is out of stock.

Can I order scripts for Click & Collect?

Yes. Currently, we don’t have capability to process scripts with online orders. However, you can order a prescription via the TerryWhite Chemmart Health App.

For existing prescriptions loaded into the App, simply click ‘Order’. For new prescriptions, use the ‘Snap-and-Send’ function to send a photo of your prescription to your local pharmacy. Select ‘Checkout’ and ‘next’ to review order before you pay. For Click & Collect orders, you can choose to pay in advance on the App, or pay in-store at the Pharmacy

What items can be ordered with Click & Collect?

When you shop online with us, you can choose Click & Collect to order:

  • Health essentials
  • Non-prescription pharmacy products
  • Personal care
  • Hottest offers from our current catalogue

How do I pay for my items when using Click & Collect?

Pay using credit card at the check out when you shop online

How long will my order take?

We aim to process online orders within 2 hours*, subject to change. We’ll let you know as soon as your order is ready, via email. For urgent patient needs, please contact your local TerryWhite Chemmart pharmacy – we will always try to accommodate these requests.

Will I be notified once my order is ready for collection?

Yes, you will be notified via email, as soon as your order is ready to collect. You can also check on the status of your order by calling your local store.

Where can I collect my order?

Your order will be waiting for you in the prescriptions area when you come into store. Alternatively, let a staff member know you are there to pick up a Click & Collect order.

What do I need to bring with me when I collect my order?

Bring photo ID and the credit card that was used to pay for your items (if applicable). If you used the Health App’s Snap-n-Send function to order a script, please bring the original script or eScript for the pharmacists records.

Can someone else pick up my order?

Yes. This person will need to bring photo ID with them in order to verify their identity before they collect the order. If ordering via the Health App and someone else is collecting on your behalf, please write this in the notes section, including their full name and address.

When using the Health app to order scripts, what if I need to speak to the pharmacist about my medicine?

If you’ve ordered a script through the Health App, your TerryWhite Chemmart pharmacist is always available to discuss your health or medication. You can speak to your local TerryWhite Chemmart pharmacist at any time, by visiting in-store, calling the store or via Telehealth. If your pharmacist needs to discuss something regarding a Health App order prior to dispensing your medication, they will send you a message in the App or phone you directly.

Can I have my Click and Collect order delivered?

Yes. Simply select ‘Delivery’ instead of ‘Click & Collect’ when ordering online.

Phone – Contact your nearest store by phone

Fax – You can fax your nearest store your order request – please include your contact details so they can confirm with you

Email – You can also email your favourite store.

*Delivery orders require payment in advance. Available at participating stores. 2 hour Click & Collect: We aim to process online orders within a 2-hour processing window, however this may be subject to change due to increased demand during COVID-19.